Do you want to ensure the quality of the services and support provided by your company or the standardization of the products offered? Then, you need to develop means to ensure the consistency of your operations, aiming at optimizing process management. An efficient solution is the Standard Operating Procedure (SOP) .
In short, the SOP is a document that records the steps of a task, with the aim of creating more efficient procedures for the company, reducing the risk of errors and optimizing the performance of the team, which then operates with more dynamism and synchrony. All of this contributes to improving the customer experience.
In fact, customer satisfaction is one of the main advantages of implementing the Standard Operating Procedure, as this is a determining factor for the success of any business.
Zendesk’s Customer Experience
Trends Report shows that 75% of consumers are willing to spend more with companies that provide a good customer experience. Meanwhile, 63% of CX leaders say their company has been prioritizing customer experience for more than a year .
Another point highlighted in the survey that Female number data deserves attention is the fact that agility is at the top of the list of post-COVID priorities. However, to become more agile, teams must quickly scale their operations, optimize workflows , and find opportunities to reduce agent demand.
The solution to this? Implementing the SOP: Standard Operating Procedure.
To help you better understand how this works in practice, we have prepared this post, in which we explain what a Standard Operating Procedure is, what its purpose is, how to do it and how to implement this practice in your company’s routines.
What is SOP (Standard Operating Procedure)?
The Standard Operating Procedure or Standardized Operating Procedure is the document that details all the steps of a process . It describes all the tasks necessary to carry out a given activity, in addition to providing information about tools, materials and other observations pertinent to the routine.
In other words, it is like a “recipe” that aims Vietnam Phone Number List to guarantee the quality of deliveries through detailed guidelines for executing procedures.
The POP has several models and formats, but the essential thing is to clearly document what needs to be done for the team to achieve continuous excellence.
This means that this document can be a guide, a list, a step-by-step guide, a checklist, whatever makes the most sense in the context of your company, as long as it fulfills the task of standardizing strategic procedures for the company.
What is the purpose of the SOP (Standard Operating Procedure)?
Thus, the purpose of the Standard Operating Procedure is to document important processes for the company, so that they can be replicated and executed by anyone. This contributes to the standardization of deliveries and maintenance of quality, in addition to facilitating the sharing and access to information.
8 advantages of SOP (Standard Operating Procedure)
Ok, now you know what the Standard Operating Procedure consists of and what its purpose is. So, to make it clear how important it is to use this documentation in your company, we have listed below the main advantages it offers. They are:
